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Redefine the work of leadership

“There is a need to move beyond the heroic model of leadership—because most leaders aren’t, in fact, very heroic.”

The era of the all-wise, all-powerful leader-as-decisionmaker is over. Leaders must become savvy social architects—individuals who are capable of building environments that engender extraordinary accomplishment. To make this transition from “command and control” to “motivate and mentor,” organizations need to develop leaders who are capable of building commitment and alignment without resorting to the traditional tools of bureaucratic control. The goal: an organization filled with leaders who lift everyone up.

115 Stories
196 Hacks
9 Barriers

Redefine the work of leadership

“There is a need to move beyond the heroic model of leadership—because most leaders aren’t, in fact, very heroic.”

The era of the all-wise, all-powerful leader-as-decisionmaker is over. Leaders must become savvy social architects—individuals who are capable of building environments that engender extraordinary accomplishment. To make this transition from “command and control” to “motivate and mentor,” organizations need to develop leaders who are capable of building commitment and alignment without resorting to the traditional tools of bureaucratic control. The goal: an organization filled with leaders who lift everyone up.

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LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud.  Consumers increasingly expect on-demand information and con
Story by Sanjay Mathur on December 9, 2011
A decade apart and a continent away, two stories in dramatically different settings reinforce the idea that “leaders everywhere” is a universally applicable construct.
Whirlpool Corporation has a very sophisticated talent management process, using traditional talent pool tools such as the 9-Box to rate and calibrate top talent.
Story by Nancy Tennant on October 30, 2013
This entry tells the extraordinary story of how a small group of trainee clinicians, young leaders and improvement facilitators from within the National Health Service (NHS) of England created a call
Story by Helen Bevan on June 14, 2013
A leader has two main responsibility.1. Establish his/her vision and communicate it to the organisation's community.
Story by Ghislain Demers on April 2, 2014
A real story of a curious public sector leader, a pugilist and a contrarian, who chose to do the right thing and design his system entirely around the needs of the customer - against the advice of Gov
Story by John Seddon on June 18, 2010

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