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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

120 Stories
239 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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Culture change is hard.  Whatever the approach, its a long term proposition riddled with ambiguity.  If your tasked with leading a culture change initiative and are struggling with
Hack by David Graham IV on June 29, 2017
A method of solving dilemmas and problems that involves communications and iteration to reach better solutions and commitment to those solutions.
Story by Brian Hurley on June 2, 2010
You may think this company is nuts! They have people who make it work but they aren't employees and they don't make salaries. They have presence in five cities but they don't have a single office.
Story by Matt Shlosberg on July 29, 2010
Taking responsibilities makes everyone feel important.
Hack by Alexis Nicolas on October 25, 2010
Establish corporate practice and structures which balance decison-making power by involving employees including the selection and hiring of managers and making them accountable to their direct reports
Hack by John Nyawo on October 4, 2011
Human resources departments are a major barrier to getting the right people on the bus, motivating people, helping people grow into their natural talents, and getting things done.
Barrier by John D Chovan on December 1, 2010
Implement a “transparent” corporate e-mail system, with anyone within the organization able to search the content of any published e-mail.
Hack by Gary Hamel on April 6, 2011
The meetings we endured and designed, added to frustrations and stress in an already caustic work place.
Story by Ellen Weber on July 31, 2010
Decision-makers. Executive teams. Champions. These groups are vital to making change work. However, if you don’t include the larger group, you miss out.
Hack by Tricia Emerson on January 20, 2011

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