AAU4M stands for Agony Aunts & Uncles for Managers.
As the title stands, this will be a virtual group within an organization that will be a help-line for Managers. Modelled on similar lines as a typical Agony Aunt, this will give support to the Managers in their daily work.
Managers (especially first-timers and juniors) are overwhelmed in their problems in daily lives. They dont know whom to reach out to. They fear going to their Line Managers as they feel it might impact their relationships & eventually appraisals.
How, then, do they get help when they need? It depends on the network of Managers they are aware of. If one does not know a strong Manager, should he suffer because of a weak personal network? No.
The Organization should do its bit by supporting the Managers when they are in need.
Create a centralized group that consists of proven Senior, experienced Managers
They will be given additional responsibilities to answer queries that will be directed to them by other Managers through a tool.
The submission will happen in anonymous manner so that identity of the Manager will not be revealed (otherwise, there will be a reluctance in the Managers to reveal their problem).
Every week, there will be a rotation of the ownership of resolving queries.
The ones responding to queries should be given a time limit of 2 days to answer.
Further discussion can happen offline if both parties decide to do so.
Juniors get solutions to their problems on the job
Informal networks are built thanks to the tool
Best Practices can be shared across the organization
Success rates of projects will gradually increase
The organization can try a quick experiment by trying this approach in a smaller area of focus - a technology area or a niche skill-set.
Once that is proven, the feedback can be taken and incorporated into the larger implementation of the suggestion across the organization.