Open Management: The Idea of Our Time
As companies really begin to embrace this new paradigm shift, we will see that the idea of open will spread to all business functions and thus "infect" the entire organization.
The paradigm shift is led by fast moving consumer good companies such as Procter & Gamble, General Mills and Unilever, but everyone seems to be going open today and this will change the basis of doing business and making innovation happen from transactions to relationships.
Such relationships require trust, but unfortunately trust is a word a lot of people throw around but few people deserve or cultivate (much less organizations). This has to change.
I hope we can have a great MIX discussion on this topic and I can start by stating that trust is first and foremost established between people and then perhaps between organizations.
Trust is a personal thing, and people who understand this are in a much better position with regard to making things happen and creating an interesting and challenging career.
The key to acquiring trust is to deliver on your promises. If you say you will do something, do it. And if you say you will create specific results, get it done. This is also where it becomes interesting. Although we have the best intentions, things can go wrong. How you handle this can have great impact on the kind of relationship you build with others. If you are open and upfront about why things did not work out and if the reasons are fair, you can earn respect and respect is a cornerstone for trust.
When we begin to engage people outside our organizational boundaries more often, we will experience that trust and respect will play a bigger role. Of course, this is also an issue within our organization, but to a lesser extent since colleagues almost per definition are more trusted and respected than those of people outside our organization.
I argue that in this new era of open management, we need to earn the trust and respect of others to a much higher degree than what we see today in order to be able to energize and enlarge the pool of resources we can work with. Some will learn the hard way that their management style is outdated and they will see how others get plenty of new opportunities. The big question is how you will respond.
"Open" is in many ways a good thing, but we need to remember that there is no way you'll get "open" without going back to basic, eternal values such as trust and respect.
This is my first post on how we can retool management for an open world. This is a great challenge that is perfectly suited for the MIX community as no one can solve it by themselves. We need to act collectively on this and I hope you will join us.
I look forward to be your Moonshot guide and I really look forward to interacting with you.