I propose that businesses should adopt an approach of publicly reporting on customer delight/satisfaction in the same way that financial performance is reported today.
This hack is based on the premise that modern corporate social responsibility (CSR) as a business, governance, and ethics system has failed, and that it needs to be replaced by a new approach—CSR 2.0.
When companies create quantifiable value for society as well as shareholders, those firms can be more profitable and become the foundation of a stronger portfolio.
The Global Reporting Initiative (GRI) is a private transnational body that has produced the leading standard for sustainability reporting, used by more than three-quarters of the Global Fortune 250 co
B Lab's vision is to redefine success in business by building a global movement of entrepreneurs competing not just to be best in the world, but best for the world.
