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The MIX Lab

Groundbreaking ideas and practices from the MIX community

Customer service professionals nurture a company’s most important assets – its customers –, but they are also some of its lowest paid employees.
Hack by Marton Jojarth on June 12, 2015
Pain points can abound in the workplace, with people either contributing to or helping relieve them. Perceived pain (vs.
Hack by George Kobak on May 6, 2015
Accelerate the concept development process by “prototyping” your concept in 30 minutes or less!This article was written as one of the requirements to obtain the Innovation Mentor Certific
Hack by Jeff Dahl on May 1, 2015
This article was written as one of the requirements to obtain the Innovation Mentor Certification at CIMp.  The CIMp program is part of iVia, The Way of InnovationTM, founded by The Universit
Hack by Sue Mosby on April 16, 2015
All living systems are very sensitive to environmental conditions, because this sensitivity defines their permanence.
Hack by Marcelo Manucci on March 26, 2015
Virtually every company has some sort of training program with the goal of having their people work smarter, but it is not the program that counts but how effective it is.
Hack by George Kobak on March 24, 2015
The Information Age well supports strategic planning if based on principles.
Hack by George Kobak on March 10, 2015
The Industrial Age was primarily rules-based leading to procedures. The Information Age is primarily principles-based leading to creativity and innovation.
Hack by George Kobak on February 23, 2015
  Cost (in production, research, retail, and accounting), is the value of money that has been used up to produce something, and hence is not available for use anymore (Wi
Hack by Emeka Ikwukeme,CPA on January 25, 2015
Employee engagement programs are confused with employee entertainment activities.
Hack by Sibi Melvin R on January 25, 2015
If information is viewed as a commodity that is worked with in business, then the nature of information dictates that it be treated completely differently than how one would work with other commoditie
Hack by George Kobak on January 5, 2015