People want to become rich, rule people, become famous, win the race, or sometime revenge. Those “Force” could be the engines that drive people to work hard. But when the Force is maliciously controlled by the hands of “modern management” such as strict human management, performance based payments, pressures to raise shareholder’s value, pursue for short term profit, the force is often distorted to the “Dark Side” and causes a lot of problems.

For example, if the internal competition within the company is too harsh and the monetary reward is too high, people may refuse cooperation with colleagues, ignore the profit of customers and society, and could even be induced to cheat or kick rivals out to win the competition.

Naturally, humans are motivated to create new things, to be helpful to others, and to grow. But the “modern management” often induce the power to fall into the Dark Side.

Change management philosophy and structure. Unleash employee’s natural motivation to create, help others and grow oneself.

• Think employees’ happiness first, then customers’ happiness.
• Think profit as the result of good job, not as the objective.
• Reconsider performance based payments.
• Do not drive employees to compete each other. Let them cooperate and grow together.
• Always think how the company can contribute to the society, and share the mission with all the employees.
• Trust employees and customers. Do not conceive them as thieves, sloth or frauds.

• Improve employees satisfaction, which leads to improve customer satisfaction
• Unleash employees' creativity and ideas
• Lower management cost and time
• Ensure slow but steady growth
• Lower the rate of internal misconducts and scandals.
• Lower the rate of mental disease
• Improve trust to the company from the customers and the society

Gartner Japan Executive Programs