American society appears to be undergoing a crisis in trust. Most of the major organizations that we depend upon, including governments of all types, corporations, our health care system, our financial institutions, and our schools all seem to be failing us. Indeed, I do not believe it is an...
In 2010, the Wikimedia Foundation, a small non-profit supporting Wikipedia and related projects, turned the conventional approach to setting strategy on its head.
A humble confession: I'm bored. As mind-implodingly, soul-suckingly, spirit-munchingly bored of business as Jason Voorhees probably is of Friday the 13th. Let me explain why, via a tiny theory. Porter's five forces , the 5 "C"s of marketing ? Forget it. I'd suggest that today, nothing characterizes...
"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
Retire-a-Little is a program that gives employees the chance to buy back one day a week so they can spend that time on other activities that are important to them.
Governments and philanthropy combined don’t have enough resources to serve citizens’ needs. Private sector market forces are large enough, but business is stuck, narrowly focused on
Good questions generate thought, focus, and action from the listener. They also convey respect. Is it any wonder that 95% of leaders prefer to be asked questions rather than told what to do?
