Design and nurture "Revolution Communities" whose objective is to reinvent the business of your company while abiding by new principles that reflect a more patient, social, principled capitalism; then
"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
One of the most important roles to fill when trying to build a passionate community is the storyteller . Edelman SVP Steve Rubel hit the nail on the head in a recent blog post entitled The Rise of the Corporate Transmedia Storyteller . From his post: -- "The reality is, however, that organizations...
Enlarge the circle of trust by orders of magnitude and radically accelerate the trust-building process by empowering people to rely on the information even before they trust each other.
This is the third in a series of posts adapted from Scott Keller & Colin Price's new book, Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage . The first post described two counter-intuitive insights about creating lasting change in organizations -- that common...
This post originally appeared in Tim O'Reilly's Google+ feed and on O'Reilly Radar . This tweet by Steve Case ( @stevecase ) struck home for me, because in the aftermath of Steve Jobs' death I've been thinking a lot about O'Reilly, wanting to make sure that we streamline and focus on the stuff that...
