I propose that businesses should adopt an approach of publicly reporting on customer delight/satisfaction in the same way that financial performance is reported today.
The challenge is to combine technologies, platforms and ways of learning that explicitly tackle those enemies of adaptability and support each of the design principles of a truly adaptable organisatio
Stop trying to fit workers in a "good" (or "performer") or "bad" ("underperformer") binary classification and instead adopt a richer language which fits reality of people better.
The white coat of a physician signifies a 19th century model of leadership: authoritative, unchallenged, above and beyond the ordinary. This is not who today's physicians are.
The Living Intelligence System (LIS) is an alpha project within the United States Intelligence Community (IC) aimed at transforming the vertical agency-proprietary reporting and analysis process (fini
Let’s change companies’ aspirations (mission, vision and values) from static words to catalysts that can transform organizations into communities of passion!How?
Do you always understand the reasons behind your supervisors’ actions? How do you know that your own decisions are well understood and accepted by your peers and subordinates?
