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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

34 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud.  Consumers increasingly expect on-demand information and con
Story by Sanjay Mathur on December 9, 2011
At Statoil, we try to take reality seriously, not just a dynamic and unpredictable business environment, but also all the competent and responsible people in the company.
Story by Bjarte Bogsnes on November 28, 2011
people engagement 1.0 is dead having an arrangement that creates significance & certainty, some variety and strong connection will flow to contribution & growth (innovation & discreti
Story by Wade Keenan on July 11, 2011
It takes some time to realize what type of manager I wanted to be. This story is how I came to realize this fact. Also, how I realized a corporate suite was not for me.
Story by Jim McGriff, Jr. on September 6, 2015
A harmonious workplace is critical in today’s work place .A First Line Manager must be a keen observer of behavior in their department.
Story by Jim McGriff, Jr. on October 22, 2016
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Story by Jim McGriff, Jr. on May 22, 2013
I have no intention of adding to the twisted mythology of leaders as special creatures.
Story by Eric Kaufmann on July 18, 2013
What does focus and obligation have to do with a first line manager’s responsibilities? Focus and obligation are the keys to a successful organization. If you can draw; you can draw a focus.
Story by Jim McGriff, Jr. on April 17, 2017

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