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Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

33 Stories
88 Hacks
4 Barriers

Develop holistic performance measures

“We need new measurement systems that capture the things that really create value.”

A shortlist of the limitations of traditional measurement systems:

(1) they’re lopsided, in that they overweight the achievement of certain outcomes (e.g. short-term earnings), while under-weighting the achievement of others (e.g. building new growth platforms);

(2) they take insufficient account of critical externalities (e.g. the environmental and social costs of corporate policies);

(3) they give inadequate attention to the things that drive success in the “creative economy,” (e.g., the value of customer-authored innovation).

Organizations will need to create holistic measurement systems that capture the many, interrelated variables that drive success.

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Sales commission programs are intended to maximise the revenue generated from sales activity in order maximise company revenues and profits for its stakeholders.  But is it delivering the results
Hack by Andrew Crabb on October 10, 2012
Customer service professionals nurture a company’s most important assets – its customers –, but they are also some of its lowest paid employees.
Hack by Marton Jojarth on June 12, 2015
In emerging markets, the lack of talent forces HR dept to concentrate more on recruiting more people rather than devising strategies towards retaining the existing employees.
Hack by Gaurav Varma on March 20, 2011
Shift from an obsession with financial forecasting to becoming expert in behaviour and attitude forecasts.
Hack by Chris Shambrook on June 14, 2013
A supervisor in a central dispatch center is a different kind of first line management.I was given the Dispatch Supervisor job when our control center opened for our division.
Story by Jim McGriff, Jr. on March 13, 2017
Video games are attractive to players because such games offer direct incentives and rewards for accomplishments achieved.  Gamers game because the activity offers individual award and recognitio
Hack by Vidia S. Ramdeen on November 24, 2011
Replace performance management with a system of feedback loops that simultaneously empowers and inspires employees to be their absolute best.
Hack by Ben Biddle on October 22, 2012
Co-Authored By Rajal Sood

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