Line up five people and whisper in succession a complex set of instructions. What the fifth person hears and does will have little resemblance to what the first person intended.
A well-known consulting firm in urban and rural planning was losing momentum as many of its consultants were approaching retirement. Based on a tailored customer survey, ValueMetrix provided the
The Bank of New Zealand introduces a new business model by upending its management model, and empowering branch managers to think and act like business owners.