Skip to main content
Management Innovation eXchange
Search form
Search
Login to Facebook
Login
Join
Home
Stories
Hacks
Mavericks
Hangouts
Events
Blog
About
Customer Satisfaction
Sort By:
Likes
Latest
Comments
Filter By:
All
Story
Hack
Barrier
Blog
MIX TV
0
Comments
1902
Like
Design Thinking + Gamification for accelerating Innovation
Introduce an innovative system which would enable the voices of the external and internal customers to be heard in the decision making process.
Read more
Hack by
Vikram Lokhande
Vikram Lokhande
on March 19, 2014
design thinking
gamification
Innovation
customer experience
Customer Satisfaction
collaboration
Job Satisfaction
cross-functional engagement
2
Comments
1750
Like
Empower, Relax and Perform by Letting Your Stakeholders Decide
Measure the attitudes of your stakeholders in surveys. Link their scores to financial performance using factor analysis and structural equations.
Read more
Hack by
Anders Magnusson
Anders Magnusson
on May 26, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
2
Comments
1720
Like
CSR – Loved by Employees, Ignored by Customers, a Headache for Investors?
A company wanted to better understand the financial value of its Corporate Social Responsibility efforts.
Read more
Story by
Anders Magnusson
Anders Magnusson
on July 27, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
4
Comments
1677
Like
Measuring Customer Gratefulness: Is Your Customer Grateful to You?
It has become very important to have satisfied customers in these times of intense competition.
Read more
Hack by
Arnab Sinha
Arnab Sinha
on October 22, 2014
customer
Customer Loyalty
loyalty
Customer Gratefulness Index
Gratefulness
Customer Satisfaction
satisfaction
customer engagement
value creation
Accountable share holder value
0
Comments
1676
Like
Capture Preferences, Manage Attitudes for Success in an Ever-Changing World
People are different. What works for employees in the Facebook generation may not work for other stakeholders.
Read more
Hack by
Anders Magnusson
Anders Magnusson
on May 25, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
0
Comments
1441
Like
Listen to Your Customers, Attract and Retain Young Professionals
A well-known consulting firm in urban and rural planning was losing momentum as many of its consultants were approaching retirement. Based on a tailored customer survey, ValueMetrix provided the
Read more
Story by
Anders Magnusson
Anders Magnusson
on October 6, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR