"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
In 2010, the Wikimedia Foundation, a small non-profit supporting Wikipedia and related projects, turned the conventional approach to setting strategy on its head.
Governments and philanthropy combined don’t have enough resources to serve citizens’ needs. Private sector market forces are large enough, but business is stuck, narrowly focused on
DaviPlata is the first massive e-money platform in Latin America, and one of the first in the world, which was conceived initially as a solution to reach the bottom of the pyramid, but soon became the
Good questions generate thought, focus, and action from the listener. They also convey respect. Is it any wonder that 95% of leaders prefer to be asked questions rather than told what to do?
FINN.no is Norway’s largest online marketplace. FINN.no is a story of disruption and innovation, and we have a goal of being one of the most innovative companies in the world.
In my ten years at Red Hat (the open source software pioneer), we had a very simple little cultural trick we used everywhere we could:We defaulted to open.What does this mean?