While so many of us acknowledge how critical it is to have systems thinking in order to maximise productivity in organisations why is it that systemic shut down of skills prevails?
If I asked you a make a list of high performing teams - the kind that deliver world class results under tremendous pressure every day, chances are, a management committee wouldn't feature.
Over-thinking is what I have done as a first line manager for my career. My main concerns were for our customer care, employee understanding, and department effectiveness.
At one time or another, most of us have probably worked for a boss who was self-absorbed, vindictive, or just plain inept — a real-life equivalent to Dunder Mifflin’s Michael Scott. One of my first jobs was for an HR manager who thought the best way to humble a cocky new MBA was to have him spend...
How do you get customers to send bouquets to staff for great service (literally) yet cut costs at the same time? By discarding (almost) everything you think you know about management and doing the opposite. Here are seven counterintuitive business truths, distilled from nine uplifting (how often...
The FreeSpeak system is a simple but powerful method to force the organization to self-improve and become more competitive while eliminating reliance on management.
