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MIX TV
16
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1841
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What if customer delight was our only measurement?
I propose that businesses should adopt an approach of publicly reporting on customer delight/satisfaction in the same way that financial performance is reported today.
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Hack by
Rudi Sellers
Rudi Sellers
on October 30, 2013
customer delight
customer
satisfaction
Measurement
top down
CEO
openness
engagement
measuring performance
Research and development
4
Comments
1559
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Measuring Customer Gratefulness: Is Your Customer Grateful to You?
It has become very important to have satisfied customers in these times of intense competition.
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Hack by
Arnab Sinha
Arnab Sinha
on October 22, 2014
customer
Customer Loyalty
loyalty
Customer Gratefulness Index
Gratefulness
Customer Satisfaction
satisfaction
customer engagement
value creation
Accountable share holder value
