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MIX TV
4
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1699
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Measuring Customer Gratefulness: Is Your Customer Grateful to You?
It has become very important to have satisfied customers in these times of intense competition.
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Hack by
Arnab Sinha
Arnab Sinha
on October 22, 2014
customer
Customer Loyalty
loyalty
Customer Gratefulness Index
Gratefulness
Customer Satisfaction
satisfaction
customer engagement
value creation
Accountable share holder value
2
Comments
1769
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Empower, Relax and Perform by Letting Your Stakeholders Decide
Measure the attitudes of your stakeholders in surveys. Link their scores to financial performance using factor analysis and structural equations.
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Hack by
Anders Magnusson
Anders Magnusson
on May 26, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
2
Comments
1738
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CSR – Loved by Employees, Ignored by Customers, a Headache for Investors?
A company wanted to better understand the financial value of its Corporate Social Responsibility efforts.
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Story by
Anders Magnusson
Anders Magnusson
on July 27, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
0
Comments
1694
Like
Capture Preferences, Manage Attitudes for Success in an Ever-Changing World
People are different. What works for employees in the Facebook generation may not work for other stakeholders.
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Hack by
Anders Magnusson
Anders Magnusson
on May 25, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
0
Comments
1455
Like
Listen to Your Customers, Attract and Retain Young Professionals
A well-known consulting firm in urban and rural planning was losing momentum as many of its consultants were approaching retirement. Based on a tailored customer survey, ValueMetrix provided the
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Story by
Anders Magnusson
Anders Magnusson
on October 6, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
0
Comments
1920
Like
Design Thinking + Gamification for accelerating Innovation
Introduce an innovative system which would enable the voices of the external and internal customers to be heard in the decision making process.
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Hack by
Vikram Lokhande
Vikram Lokhande
on March 19, 2014
design thinking
gamification
Innovation
customer experience
Customer Satisfaction
collaboration
Job Satisfaction
cross-functional engagement