With the rise in coronavirus cases, the takeaway has become the most effective way to operate a restaurant. It calls for immediate review of customer's ordering systems. Let's say that your system could only manage a thousand people logging in at the same time. Will it manage traffic that's double the average number? Definitely no. It's likely to collapse or take too much time in processing the customer orders.
Remember that an order is complete when it’s delivered to the customer. How do you manage to take different orders and make sure that they are complete? Here are tips on how you can effectively take customer orders;
Help your customers
Ensure that you don’t ignore the questions that your customers are making orders may be raising. The customer care department can do better in this part, but you must be part of them to facilitate the smooth flow of orders being made. Your ordering menu should clearly show all the ingredients included in the cooked food.
When offering assistance on orders being made, phone headsets are the everyday gadgets that are used. If you want to improve your ordering system, try the Cisco phone headset from Headset Plus. These are headphones that are designed to filter all noises that might be in your room.
Streamline your ordering menu
Consider the culture of the people that environ your restaurant or that have access to your take away. By doing so, you will filter your ordering menu and offer the best quality takeaway. Remember that having fewer orders is expensive. Also, if by mistake you use an ingredient in food and no order includes it, the food will waste.
It's always advisable that your menu focuses on the foodstuffs that your working team can adequately prepare without straining too much. Properly cooked food builds your reputation, and you are likely to receive more orders which you can effectively coordinate.
Provide your customers contactless payment methods
It’s one of the most effective ways of making sure that you receive many orders. Have you ever thought about how strenuous it can be when every customer ordering a takeaway asks for the account number of your restaurant? When not adequately considered, you might think it will help you keep track of your payment records, but there is a better way to achieve this.
From your website, provide electronic payment methods that are universal and can easily be accessed. Make sure that it's not an expensive form of transaction as this will scare off your customers. Remember that your goal is to facilitate an effective ordering process.
Maintain proper hygiene for packed foods
No one will complete the payment process if the food delivered is not correctly covered. Like any other meal you served before, takeaway requires you to maintain high hygiene practices to ensure that the food is healthy for consumption. Hygiene plays a crucial role in facilitating the taking of customer orders.
Make sure that your customers are impressed by the cleanliness of the foods delivered. Your working team on the ordering counter should have disposable gloves to be used when serving food. No one likes seeing their food touched with bare hands.
Don't forget sales promotion through social media.
Your ordering process cannot stand on its own without promotional campaigns. To achieve the best orders, provide additional benefits to your orders. May customers will look at the additional benefits that are offered upon making their takeaway orders. Everyone out there dealing with the restaurant business is trying to outdo you.
Remember that sometimes you are even offering the same category of foodstuffs. Whoever wins depends on who communicates better when offering the takeaway. Always have your operating hours indicated on your website.