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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

120 Stories
239 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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Inmost transformation efforts, changing the transparency of financialdata including salaries is like losing the last five pounds.
Hack by Susan Resnick West on July 2, 2011
We are living in a changing environment that demands that organisations develop their people to be innovative and flexible to succeed.
Hack by Daniel Henderson on September 26, 2011
 People are inherently selfish when it comes to work.  They serve their own interests first and foremost.
Hack by SHANE BOND on July 3, 2011
The last 50 years economies have evolved from an industrial economy to a knowledge economy which brings us to the latest economy which is known as the creative economy.
Hack by Pieter du Plooy on October 1, 2011
You say your employees have autonomy, then why is everything so difficult, why are they frustrated and why do change efforts seem to fizzle away? Find out how culture and grey areas are block
Hack by Susanne Ramharter on April 30, 2012
Co-Authored By Chris Grams
Is it possible to drive customer value and internal alignment at the same time? It is -- especially if you use a proven, powerful tool that we call the Value Roadmap.
Hack by Thomas Butta on June 4, 2012
Innovation is more than a singular event that happens and then <POOF!> the organization has magically transformed.
Hack by Brett Belock on July 19, 2017
Ever get an innovation project rolling along well and then bump into a hidden corporate policy or procedure that stops the project dead in its tracks?
Hack by Mary Kuhr Anderson on August 14, 2017

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