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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

122 Stories
238 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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Here’s a story how a small team tried to bring the best of both worlds together in a complex, corporate setup – effective processes and a humane environment that reaches deep into personal traits.&nbs
Story by Maciej Kaniowski on March 30, 2014
(this hack is available as a Powerpoint - see materials)In the last 40 years complexity thinking and sociology have given us new ways to understand uncertainty and the relationship between sc
Hack by Douglas Board on July 17, 2013
Dear All,Subtle operating style or subtle manners practised by leaders in business need to assessed by all of us.As self employed, aspiring to start, sustain a business, enterprise.
Story by H S ANAND on February 21, 2015
There’s plenty of material on the Internet about what fear is, but for the purposes of this Hack, let’s call it the ‘barrier to change.’ After reading a lot of great articles and books the message is
Hack by Pumuka Reid on December 5, 2011
A simple solution does not exist for the complex problem that has led us to sacrifice the future for the near-term, single-minded, pursuit of growth and profits.
Hack by Jenna Hickman on May 10, 2012
It’s a generally-followed practice for managers to make reward decisions about their direct reports.  This encourages a manager’s direct reports to withhold (in part, or in total) certain informa
Hack by Team 4 LBS/Semba2011 on January 9, 2011
This hack was written as one of the requirements to obtain the Innovation Mentor Certification at CIMp.
Story by Dennis Agnew on September 19, 2016
In a large company, due to geographic diversity, one of the most important elements of work has been eradicated; The Conversation.
Story by Greg Lowe on June 24, 2011
As management have remained unchanging for the last 60 years, companies continue struggling to fully “use” the best capabilities –and intentions - of their employees by eternally trusting in an organi
Hack by Cesar Malacon on October 21, 2011

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