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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

121 Stories
238 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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There a 2 slides from the Equality Trust's "Spirit Level" web site.  They show the statistical co-relation between levels of trust and income inequality.  The core message is that in countri
Hack by John H Pearce on October 10, 2010
Corporate politics are a drag on innovation and employee engagement.  Too many managers are worried about not rocking the boat or aligning themselves with the right corporate officer to ensure th
Story by Stuart Thompson on September 16, 2010
Who wants to join me in a cup of C.O.F.F.E.E.
Hack by Robert Paris on October 13, 2011
LSG Skychefs New Zealand with its parent company Lufthansa, is currently trying to implement and drive sustainable change throughout the company.
Story by Heine de Bruin on December 23, 2011
It begins with you! In the greater sense of all aspects there are no cultural differences. Many of today’s existing, foremost believed cultures are simply pictured by different markets environments.
Story by Hans Soentgerath on November 7, 2010
In modern societies, job precarity has become more and more the norm.
Hack by IMD MBA Group 2 on November 7, 2010
Quality Systems departments across all organizations live or die by the data they supply to their internal stakeholders.  But when plans get lost in translation, a support structure is not in pla
Story by Chris Jones on January 6, 2011
The organisational mantra of up-or-out is, in fact, out. Organiations need to develop a new way of recognising performance, and increase the skill-to-position match.
Hack by Group 14 on November 6, 2011
We talk a lot about how important communication is.  Communication within our organizations is one of the easiest, most valuable tools we have, and we don't always find a way to use it properly.&
Story by Michelle Paitich on September 20, 2010
Our organization was founded on the success of a biotech stock that provided the genesis for the investment organization, and the opportunity that has given many the funds needed to delve into other b
Story by Thanh Hoang on September 19, 2010

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