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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

124 Stories
236 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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Inspired by what Carsten Schloter told me once. Later I found out it quite matches Christopher Avery's responsibility process Once upon a time there was a dwarf.
Story by Bernhard Sterchi on May 1, 2016
Analysing your CIBIL score can be beneficial to understanding the financial health of your business. 
Story by Emelie Hyde on February 7, 2022
We celebrate failure. Everyone says that but we really mean it. We really celebrate failure - we cheer, shout, applaud and stamp our feet when people in our company make mistakes.
Story by Pete Burden on January 18, 2011
While teaching about the importance of in depth conversations between managers and employees a CEO client raised this question.
Barrier by Peggy Hanley on June 8, 2011
This is my short version of title. these types of CEO are usually (unfortunately) successful enough to stay on for the short term, but everything about them defines failure.
Barrier by Abbas Hijazi on March 30, 2012
IntroductionI have heard around always knowledge workers need special type of attention compare to blue collar jobs.
Story by Chris Shayan on November 19, 2012
Five years ago I coached a software development group who absolutely hated one of their members(let's say "Alice") who appeared abusive, condescending, and arrogant -- but was also acknowledged t
Story by Gary Cook on October 4, 2010
My vision is for a transformational organisation.  Transformational leadership creating transformed employees.  A holistic approach where people matter.  Old norms of control, power, ma
Hack by John Cooper on March 1, 2011
A decade back as a "Change Agent " I supported a project in preparing the employees to implement ERP/SAP. I wish to share the implementation model(the how aspect) and seek comments
Story by Ramesh Dasary on December 2, 2011
Leading without "Title" empowers ordinary employees and lower-level specialists the opportunity to really contribute and build an organization.
Story by Francis Jeyaraj on April 15, 2013

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