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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

122 Stories
238 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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Use a new organization-known project that combines many different stakeholders, and departments to incentivice collaboration by openly sharing knowledge and information (just like an organization-base
Hack by RalfLippold on December 26, 2013
Ever found yourself sitting in another performance improvement meeting listening to a “sensei” discussing how to reduce waste or error by another Sigma and wondering if it is only you who secretly thi
Hack by Mike Parker on March 4, 2016
Instead of managers occupying a level above front-line workers, why not have them work under and for them? 
Hack by Josh Harrington on September 19, 2010
I am Finance and Administration Manager, but My Country Director over rides my duties and even to make things worst, she comes to my office to do her work while am there.
Barrier by James Odongo on May 27, 2011
The capitalist drive to create new technology, design new products and pursue new opportunities has had some very positive results for society.
Hack by Shaun Neeley on October 3, 2012
A small not-for-profit introduces a summer job program for youth with support from the federal government.
Story by Behzad on July 14, 2013
The Vice President of the division told me a decision was made that I was not going any higher in the management of our company.
Story by Jim McGriff, Jr. on December 14, 2016
How many of you have seen this sarcastic picture of a manager keyboard with a single key on it? The now famous "FYI" key...
Hack by Olivier Lavergne on December 1, 2010
Reversing or reducing perception and attribution errors in the healthcare imply overhauling the healthcare system structure and practice but addressing the person of the leader has similar effect to h
Hack by Owen Mandisodza on February 27, 2011
Our society is obsessed with celebrities and their many faults, but to what extent.
Story by L. Blake Harvey on June 30, 2011

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