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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

121 Stories
238 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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 I have had much success helping managers who need to get their teams to accept a new change.  It doesn't just happen.
Story by Terry D. Everson on January 6, 2011
To varying degrees, everyone has self-centered ambitions: to become rich and famous, to win the race, to have some power over others. Such forces can drive people to work hard and produce results.
Hack by Tsukasa Makino on July 17, 2011
Empower to Improve seeks to mitigate large hospital bills for uninsured and underinsured patients with chronic conditions that could be easily managed with better preventive care practices.
Hack by Trey Morris on March 3, 2014
Inspired by what Carsten Schloter told me once. Later I found out it quite matches Christopher Avery's responsibility process Once upon a time there was a dwarf.
Story by Bernhard Sterchi on May 1, 2016
Games are finally recognized as a very powerfull dynamic to improve productivity and ease change management while keeping people happy and committed.
Hack by Alexis Nicolas on November 3, 2010
The current economic environment has created tenuous if not perilous conditions to organizational effectiveness.
Hack by Tom Yagos on January 20, 2011
In Parts 1-3, I recounted the Pull Replenishment saga of how a small team started a bottom-up movement that generated millions of dollars in profit, improved shipping performance to the customer, and
Story by David Choe on June 17, 2011
The story here does not begin with "once upon a time..." here,  goes more like: "Hey pals! Let´s do a company which works in a different way.
Story by Daniel Pérez Pérez on April 14, 2012
Top executives’ tentatively agree on the BIG Rocks (strategic changes).  Then provide the Big Rocks to managers and staff and ask them to identify what they think are the Big Rocks.  The res
Hack by George Neufeld on November 27, 2012

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