LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud. Consumers increasingly expect on-demand information and con
There is far too much pressure for a single leader to handle in these times of rapid change. If the job of leadership were to be shared, it might be easier and the leadership more effective.
Hierarchical bureaucracies are fast becoming obsolete for the simple reason that we suddenly find ourselves in a completely new world with a completely different set of rules.
Over the years I've participated in countless strategic planning projects, having spent several years as a management consultant and then as a member of the executive team of several public companies.
Design and implment a collaborative technology that helps you get the work done - that moves the portfolio of change projects forward ina social colaborative way!
Leadership practices have something in common with aging rock bands that continue to headline in obscure little venues: both have passed their prime yet fail to recognize it.
The world has changed. The problems that could be solved by Edison, Lister & Einstein have all been solved. Today's world needs collaboration of the best, not competition among the best.
One of the things that attracted me to Red Hat in the first place was that it was a company with a strong sense of purpose. Red Hat was a company full of believers, people who felt that the open source development model was simply a better way. During my first few months as CEO, I traveled to Red...
