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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

125 Stories
238 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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On December 12, Google's home page noted the birthday of Robert Noyce, co-founder of Intel.
Story by Joe Marchese on December 13, 2011
At the centre of innovation are people in all their forms; however, much of the references to people being at the heart of our organisations pay lip-service to what it truly means to realise a people-
Story by Ian Fergus on June 10, 2013
A new model of engaging with the public about managing access to health records is required.
Hack by Ruth Kibble on February 20, 2014
Early in the innovation process, when the sky should be the limit, avoid the pitfalls of being too practical, too quick to jump to solutions, and too eager to work towards the familiar.This hack was w
Hack by Brian Janke on March 4, 2016
The most important process of running a business and expanding it is marketing, which is undoubtedly the heart and soul for any business.
Story by Pankaj Sharma on October 20, 2019

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