Performance management implies a top-down control, and this is not a productive way to achieve great performance. Performance needs to be inspired through a leadership style that is supportive, collaborative, motivating, purposeful and energising. That will help unleash passion for work, improve engagement and intrinsic motivation, and the performance will increase automatically.
Figure 1 shows a 5-level model that explains how individuals and organisations go through different stages of development. Levels 1-3 correspond to traditional Management 1.0 based performance management. When a predominant mind set of employees and leaders moves to level 4, a breakthrough in performance, engagement and innovation occurs. Levels 4 and 5 correspond to Management 2.0 based "Performance Inspiring". Figure 2 shows a description of levels 1-5.
Figure 1: 5-level individual and organisational development model
Figure 2. Description of five levels
When this model is used, goals are set collaboratively, resources are allocated on the basis of the quality of ideas rather than on hierarchial position, and information is shared openly and freely througout an organisation.
Implementing this model of performance could begin by:
- Starting to delegate responsibilities instead of tasks
- Using encouragement instead of criticism
- Allowing employees to make decisions on the basis of their knowledge
- Encouraging teamwork and collaboration
- Facilitating forming of informal networks
- Enabling self-organisation into communities of passion
- Using social media for open communication and knowledge sharing
In the spirit of full disclosure, I have known Vlatka and worked with her for some time. Her work over the past 20 years has resulted in a breakthrough model that will help people successfully achieve better personal and organizational results for the next 20. This is an excellent "how-to" overview. On the surface it seems deceptively simple. Much of its power is based upon this seeming simplicity, backed up by a deep and complex body of research and field work.
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I love the simplicity of "Performance Inspiration" or "Performance Inspiring" as a counterpoint to Performance Management. As I said with Charles' post, which he called "Performance Engagement" (link: http://www.mixhackathon.org/content/performance-engagement-0?theme=hacka...), a name like this that is similar to Performance Management but flips the meaning around becomes a useful tool because it helps people bridge the old way of thinking to the new.
As usual, very smart thinking-- thank you!
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