The workplace climate is a more potent factor than organisational culture to employee engagement. Most employers are still focusing their engagement strategy on organisational initiatives such as flexible working or pay and reward. These are important but are not producing significant improvements because they are trumped by a far more influential factor. There’s solid evidence that the employee/immediate manager relationship is the key factor in up to 8 out of 10 decisions to leave a job, yet despite this most employers have been slow to respond. Surveys show that less than 20% of managers have received any training in engagement skills, how to bring out the best in their people and stimulate innovation and continuous improvement.