Hi Chris,
:) Yes, Zander is wonderful. Like here: http://www.ted.com/talks/benjamin_zander_on_music_and_passion.html.
He does't talk about getting musicians to play in key though. He addresses non music people, to make them feel a bit of what musicians are about.
The point I tried to make is that most managers are not at all like conductors. They don't understand what the people they manage (their 'orchestras') actually do. Worse: they are not even interested because they consider the people they manage and their skills as inferior to their own. This is very different from the world of music.
Do you know these videos? If not, watch & listen?
http://www.ted.com/index.php/talks/astonishing_performance_by_a_venezuel...
http://www.ted.com/talks/itay_talgam_lead_like_the_great_conductors.html
Best, Mireille
I agree. In fact I have used this analogy especially as it pertains to my title - Director, which I find to mean and imply very similar things that conductor does.
Also, be sure to check out "The Art of Possibility" by Benjamin Zander (conductor, Boston Philharmonic) and Rosamund Stone Zander. He speaks publicly about his techniques as a conductor and how they apply to the business world.
Chris,
Conductors always start as accomplished musicians. So they know what it is to spend 20-40 years practising the violin or whatever. They don't just theoretically or morally 'appreciate' the effort and skill and knowledge of the people they lead: they know it from their own experience. And the people in the orchestra know that he or she knows it. Hence the mutual respect which is the basis of orchestras and conductors working well together. They are all highly skilled musical professionals, and this understanding and fundamental equality is the basis of how they interact, even if it looks different for the audience. Sooner or later, conductors who get this relationship wrong because they wield the baton, are out. Stories aplenty about how orchestras get rid of dictatorial conductors.
Best, Mireille
Chris,
I think you may be on to something.
I suspect the communications challenge is far more complex in the real world, but you have the right starting point.
Do you have any real world cases you can share where this approach worked?
Hello Chris
I have read your hack with the following criteria in mind:
- The need is to evolve out of Command & Control. Does the hack define an alternative?
- The alternative must be compelling. It must recognize the need to overcome the constraints of time, energy and motivation.
- An alternative without the use of technology is unlikely to succeed.
- The alternative must create a constructive collective by intrinsic means, i.e., desist from 'brain-washing' personnel for discipline and organization.
Your idea is seductive but dangerous, particularly after knowing about the "Smart-talk" trap where executives earn points for talking smartly but may do little to walk the talk. It does not offer the means to conduct better communication in context in chaotic circumstances. This is a definite bottleneck of our times. I wonder where the transforming energy comes from? Even email, which can reach people 24x7, does not drive the Give ‘n’ Take needed for real communication. Besides, it demands organization and house-keeping which few engage in.
Chris Grams
August 30, 2010 at 8:27amHi folks! Thanks for the great comments.
Matt: To answer your question about real world examples, this is the approach we used to build the Red Hat (www.redhat.com) brand and culture. We talked about it as "building the brand from the inside out." I also use this approach with many of our New Kind clients, especially when working on mission/purpose-related or brand positioning projects.
Red Hat typically had a senior level person in the internal communications role and the two internal communications people I worked with at Red Hat were both very emotionally intelligent, savvy communicators with deep relationships throughout the company, at the executive level and below.
Mirelle: Definitely agree. Most managers today are not like conductors, there is much more… is empathy the right word?… between conductors and musicians because of the shared experience of mastering an instrument. I'd love to see more managers *thinking like* conductors…to help them channel the way conductors approach their work, their mindset. In my view, it is a simple but effective framing mechanism to help guide internal communications/engagement initiatives.