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Vice President, Customer Success
Stories, Hacks, & Barriers
Groundbreaking ideas and practices from Marton Jojarth
The 10/90 Rule, or Getting out of the Busy Work Cycle
It’s easy to get caught up in what we think needs to be done, today, and always putting future projects on the back burner. When we do this, though, we typically never get to those projects.
on October 8, 2015
20 percent time
6 Defenses Against Violent Feedback
There is overwhelming agreement among leaders that team members should receive performance feedback real-time, as opposed to just during annual or even quarterly reviews.
on August 12, 2015
8 Reasons For Killing Annual Performance Reviews
No one likes annual performance reviews. Managers hate doing them and employees hate getting them. Instead of wasting time on this, I suggest totally eliminating the annual perforance review.
on June 30, 2015
annual performance review
Increase salaries and get better performance
Customer service professionals nurture a company’s most important assets – its customers –, but they are also some of its lowest paid employees.
on June 12, 2015