Almost every conceivable enterprise from large industrial conglomerates, hospitals, humanitarian organizations, and professional sports leagues to municipal police forces, consumer products companies
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement.
Most managers manage by telling their workforce what to do, without realising that telling them what to do actually destroys their ability to do it.Telling people what to do creates the resistance tha
