HR people are well educated in content and process - both from origin education and CPD.
What's missing is any formal education in being more creative. If we want them to come up with new ideas, new ways to do things better, then they need help acquiring that skill.
So, let's make it part of CPD. The Creative Problem Solving framework is one teachable way to do this.
I think education is a start...and the next step is to expect and reward creativity (not only for HR, but all employees).
We should create an environment where creativity isn't only taught, but expected; and therefore, enabled by an open, nonjudgmental culture.
On the education side, check out Tina Seelig's online course (Stanford).
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You're absolutely right Matt. Education is only the start.
I'd suggest that in addition to "expect and reward" we need to build moments for team creativity (in particular) into the working week.
How often are meetings about issues actually "dueling presentations" or "courtroom inquests"?
We need to expect problems to occur in every business. (That's just real life.)
Then we need to put creative sessions to tackle those problems (and look for new opportunities) into Business As Usual.
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