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First Line Manager: The Problem Ain’t The Problem

I am discussing a recurring problem with an engineer on the phone. Bob S., my Customer Service Manger told me the problem occurred again today.
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Story by Jim McGriff, Jr. on March 3, 2015
first line management
business management
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Killer Idea Builders

This article was written as one of the requirements to obtain the Innovation Mentor Certification at CIMp.  The CIMp program is part of iVia, The Way of InnovationTM, founded by The Universit
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Hack by Sue Mosby on April 16, 2015
Accelerate Innovation
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Idea Generation
business management
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