How do you train employees to take charge if they do not want too? You can’t. You can only offer encouragement.To have a winning team a first line manager must require performance.
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement.
In an era of hyper change and hyper competition, where webbed networks level all points of control, and today's participants abhor centralization, work and life demand a new way, a more natural way.&n