Me in Three
- I am a business side guy who came into IT about 15 years ago as a manager, so I tend to come at all this from a "user" rather than a technologist point of view.
- I am trying, trying, trying, to build a customer-centric, rather than technology-centric service delivery model, by engaging with the business leaders directly and having them engage in jointly setting IT priorities and objectives.
Stories, Hacks, & Barriers
Groundbreaking ideas and practices from Tom Honan