Me in Three
- Organizational psychologist, consultant, writer and speaker on workplace dynamics for the past 30 years, I have been fortunate to work with people all over the world; coaching executives, facilitating group and organizational change, and more recently placing a spotlight on the psychology of customer experience.
- Care to see what I'm thinking? Check out BestCustomerConnection (http://www.BestCustomerConnection.com), where I consider organizational dynamics that make it possible or impossible to delight customers. And isn't that one of the end goals of MIX?
- "Each day is a journey, and the journey is itself home", was written more than 300 years ago Matsuo Basho. Those who would rebuild the world are themselves on a never ending journey. That is where I live and my home is open to all.