I am not a customer service officianado. I am an entrepreneur. I saw a need for customer service within my startup of 30 employees and 5 customers and I grew the department until there were 55 employees (total) and 50 customers. In every poll we've done, when asked what do our customers like the most about our company and it's product, they answer "Your customer support is the best".
I am process driven. Probably because I'm a pilot, I love to use checklists, organize charts, draw lines on white boards, and to document. I'm aware that this makes most people crazy because either a) they don't understand / can't keep up or b) they take personal offense to my exposing weakness in process and procedure and then c) they don't like anyone on their turf.
I'm looking for the next big thing. Something meaningful to be a part of which will make a difference in people's lives. Probably something in the field of healthcare.