Trust is an essential human attribute and virtue. When we are born, we are completely helpless and at the mercy of others. We instinctively trust that someone will look after us, nurture us, protect us. Being trusting and being trustworthy are central tenets of what it means to be a human being...
Fifty years ago , America had General Motors and Alfred P. Sloan. One CEO—one decision-maker. “If you do it right 51 percent of the time you, will end up a hero.” Today , America has Zappos and Tony Hsieh. One CEO—millions of decision makers. “Customer service shouldn’t be just a department, it...
Management expert Robert Sutton shares lessons on handling layoffs and teams in crisis. This is a Conversation Starter, one in a series of invited opinions on topical issues. Layoffs, pay cuts, and organizational reordering have become widespread realities in the downturn. In this video interview,...
