While large segments of the American population have grown up in a connected world and are more comfortable with web and social networking technologies in their private lives, the companies they work
When Kraft Foods embarked on an important program to re-define its corporate purpose, vision and values, they decided not do it in a closed meeting room in Chicago but instead open up the process and
The problem of assumed expertise: title and tenure are often treated as a proxy for the skill sets of individuals within organizations, making it difficult to fully leverage the collective skill set o