Dell's marketing and communications organizations rely more and more on social media and community (SMaC), with some people blogging on internal or external sites, others developing community-focused
Dell VP James Franklin talks with Gary Hamel about the impact of social media on today's organizations and the expectations of a workforce that is growing up on the web.
‘Why not?!’ is the motto of Open Government Places. Open Government Places allows civil servants to cut through the red tape, join forces, and share government forward.
Implement a pattern derivation system based on the conversations people in your organization have about their work life, stress level, relationship with management and co-workers and workplace environ
The introduction into the workplace of social media tools and other technologies that make communication easier, broader, and faster, tend to underscore a lesson that most managers used to take many years to learn: that we lead not by controlling but by inspiring.
Emergent social software platforms — the enabling technologies of the 2.0 Era — are being deployed by enterprises at a rapid rate. Companies as varied as Microsoft, Spigit, Salesforce, Jive, Socialtext, and IBM now all offer enterprise social offerings for customers. This brings up an important...
In the new economy, employees are often perplexed by the disconnect between employee technology and corporate objectives. Executives talk about employee empowerment, the need for innovation, the importance of social media and new business models. But they provide employees with locked-down desktop...
How does a Dell engineer’s job change when they get to talk to customers? It opens up an information flow so they can co-create something better. You have to earn the right to sell to somebody. That’s why Dell is building relationships with customers and becoming trustied advisors through the Dell...
