"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
Let’s change companies’ aspirations (mission, vision and values) from static words to catalysts that can transform organizations into communities of passion!How?
elBulli is a well-known restaurant famous not only for his chef, Ferran Adria, but also for being a creative organization in which every year more than a hundred elaborations are put in place.At elBul
‘Why not?!’ is the motto of Open Government Places. Open Government Places allows civil servants to cut through the red tape, join forces, and share government forward.
Over the last decade, the Internet has had a profound impact on business. It has spawned a slew of new business models and has helped make operating models vastly more efficient. By contrast, the Web’s impact on management models has been relatively modest.
In 2010, the Wikimedia Foundation, a small non-profit supporting Wikipedia and related projects, turned the conventional approach to setting strategy on its head.
This case study shows how Microsoft Netherlands (MS Netherlands) successfully implemented a radical and wide-ranging change to its management approach.