"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
Governments and philanthropy combined don’t have enough resources to serve citizens’ needs. Private sector market forces are large enough, but business is stuck, narrowly focused on
DaviPlata is the first massive e-money platform in Latin America, and one of the first in the world, which was conceived initially as a solution to reach the bottom of the pyramid, but soon became the
Good questions generate thought, focus, and action from the listener. They also convey respect. Is it any wonder that 95% of leaders prefer to be asked questions rather than told what to do?
In my ten years at Red Hat (the open source software pioneer), we had a very simple little cultural trick we used everywhere we could:We defaulted to open.What does this mean?
Our big goal here at the MIX is to inspire and unleash as much collective aspiration, audacity, imagination, energy, and passion as possible when it comes to making all of our organizations fit for the future--and fit for human beings. We've said it before: so much is broken when it comes to how...