It's time to reinvent management. You can help.
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984.
Story by Jim McGriff, Jr. on June 27, 2019
Many entrepreneurs look for a mentor for business advice, but these experienced individuals can also provide help in other areas.
Story by Madelyn Wilson on February 22, 2018
Many workforce professionals say the biggest threat to talent retention today is the gig economy, not other competing employers.
Story by Andre Lavoie on November 8, 2017
Knowing where to start, what model to use, metrics, governance, development, external resources, etc, etc, etc. can be overwhelming for an organization that wants to thrive in an idea economy.
Story by Garrick Ducat on June 13, 2016
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement.
Story by Jim McGriff, Jr. on March 1, 2016
Knowing is key to making decisions. Knowing is the foundation of the trust you need to build trust with others.
Story by Jim McGriff, Jr. on September 24, 2015
 I realized early in my career some customers are different than others. These are special customers and regular customers.
Story by Jim McGriff, Jr. on September 17, 2015
Innovator managers are more than caretakers: they lead. They know the path to follow. They make it fun.
Story by Jim McGriff, Jr. on August 11, 2015
What truly makes teamwork effective? It is about the perspective of the individual member not the managers.
Story by Jim McGriff, Jr. on July 2, 2015
Define yourself. What is in your best interest isin the long run best for your family, community, and company.
Story by Jim McGriff, Jr. on June 12, 2015

Pages