It's time to reinvent management. You can help.
I graduated from college in February of 1971, Mr. JKE had his motel manager Durrell Dallas ask me if I want to become a management trainee. The restaurant manager had just quit or been fired.
Story by Jim McGriff, Jr. on February 27, 2020
Life is full of surprises at every step. See how you can cope with the unsavory surprises with a few simple tips and emerge with your head held high
Story by Elianna Hyde on October 6, 2019
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984.
Story by Jim McGriff, Jr. on June 27, 2019
Many entrepreneurs look for a mentor for business advice, but these experienced individuals can also provide help in other areas.
Story by Madelyn Wilson on February 22, 2018
Many workforce professionals say the biggest threat to talent retention today is the gig economy, not other competing employers.
Story by Andre Lavoie on November 8, 2017
Knowing where to start, what model to use, metrics, governance, development, external resources, etc, etc, etc. can be overwhelming for an organization that wants to thrive in an idea economy.
Story by Garrick Ducat on June 13, 2016
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement.
Story by Jim McGriff, Jr. on March 1, 2016
Knowing is key to making decisions. Knowing is the foundation of the trust you need to build trust with others.
Story by Jim McGriff, Jr. on September 24, 2015
 I realized early in my career some customers are different than others. These are special customers and regular customers.
Story by Jim McGriff, Jr. on September 17, 2015

Pages