The Blue Cross Blue Shield Federal Employee Program (FEP) uses an innovative meeting process to quickly access the most untapped resource in almost every company, and then uses that resource to transf
My experience as a manager – and in particular, as the leader of a company – has been shaped by two quotes that have helped frame my thinking about that role. One is from Harold Geneen, who oversaw the growth of ITT into the first modern conglomerate: “The skill of management is achieving your...
To increase employee satisfaction, build trust and retain talent during a post-product cycle reorganization (reorg), the Microsoft Lync Test team offered its employees the freedom to choose what they
Fifty years ago , America had General Motors and Alfred P. Sloan. One CEO—one decision-maker. “If you do it right 51 percent of the time you, will end up a hero.” Today , America has Zappos and Tony Hsieh. One CEO—millions of decision makers. “Customer service shouldn’t be just a department, it...
From a five year study of HR practice in talent management and succession planning, one conclusion is clear -- most of the charts, competency frameworks, nine box grids and other paraphernalia (for wh
It troubles me that it will only take a few hundred words to share the profound reality that leadership is inextricably tied to individual character. Such an important subject should take volume
José may be a typical Latin name, but in this story of a Mexican doing business in Brazil is not a very common one. For one thing he chose to strive in an Emergent Economy.
