How do you get customers to send bouquets to staff for great service (literally) yet cut costs at the same time? By discarding (almost) everything you think you know about management and doing the opposite. Here are seven counterintuitive business truths, distilled from nine uplifting (how often...
The TELUS Leadership Philosophy (TLP) supports the evolution of TELUS (a national telecommunications company in Canada) into a customer focused, highly collaborative, connected and engaged e
As I've browsed the MIX over the past months, I've noticed a few regular contributors whose hacks , stories , and barriers always blow me away. Over the coming months, I hope to highlight some of these people and their ideas here in my role as a Moonshot Guide. Today, I'd like to point you to Aaron...
It takes some time to realize what type of manager I wanted to be. This story is how I came to realize this fact. Also, how I realized a corporate suite was not for me.
For all of the billions organizations invest each year in “leadership development,” a criminal amount of human potential is left on the table. Training and development programs almost universally focus factory-like on inputs and outputs: absorb curriculum, check a box; learn a skill, advance a rung...
The last thing Wall Street analysts and investors are thinking about is "feelings." Too bad, because all economic activity boils down to the back-and-forth exchange of rewarding feelings. &