It's time to reinvent management. You can help.
So often, we set our company policies with a desire to balance customer interests against our own. But what if we designed a company to be completely customer focused?
Story by Michael Wilkes on November 11, 2011
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984.
Story by Jim McGriff, Jr. on June 27, 2019