I propose that businesses should adopt an approach of publicly reporting on customer delight/satisfaction in the same way that financial performance is reported today.
There is far too much pressure for a single leader to handle in these times of rapid change. If the job of leadership were to be shared, it might be easier and the leadership more effective.
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It is time to abolish the role and title of Chief Executive Officer or Managing Director in many corporations.The head of the senior management team should be a customer.
