To transform organizations so that they are fit for human beings--more inspiring and engaging and yet just as disciplined and even more productive--we need to understand why promising ideas for improving management developed in the 20th Century--such as teams, empowerment, delayering or innovation--failed to become a permanent part of the standard management repertoire.
Everybody hates it, but so much of life is ruled by it: bureaucracy. It's time to bust up the ideology of control that has infiltrated every aspect of organizational life.
