LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud. Consumers increasingly expect on-demand information and con
Morning Star creates a software system that serves as a commercial social network, where colleague commit to their Colleague Letter of Understanding (CLOU) to accomplish specific activities.
Understanding a company’s culture is a key component that leaders may ignore. When I took on a new role, an updated strategy was cited as top priority. What the team needed was a culture boost.
Inspired by Gary Hamel's "The Future of Management", I facilitated the transformation of one of my company's business units from a 20th century hierarchical
Rules are daemons. They reproduce themselves and suppress human potential such as autonomy, sympathy and altruism.Tokio Marine & Nichido Fire Insurance Co., Ltd.
This case study is about the horizontal management model developed and implemented at VAGAS, a Brazilian software company for the recruitment market, and its main underlying ideas.
In an era when recruiting and training more closely resemble “speed dating” than traditional apprenticeship, world-leading ophthalmic lenses manufacturer Essilor International pioneered th
